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Business Continuity Planning (BCP) Initiatives

The Tohoku earthquake prompted Maxis Corporation to begin incorporating business continuity planning (BCP) and business continuity management (BCM) into its operations. We strive to structure our business in a way that we can continue to serve our customers, even in the event of a natural disaster.
Specifically, we are creating a business continuity action plan with three pillars: securing the safety of employees, continuing business operations, and restoration of communication infrastructure. In the event of a disaster, we will divide our actions into three phases on the way to recovery.

Initial phase (Day 0 to day 1)

Immediately after the disaster, we will first act to ensure the safety of employees. We have prepared an evacuation manual, a safety confirmation system, and provisions for people who are unable to return to their homes.

Policy decision phase (Day 1 onwards)

After we have secured the safety of our personnel, we will begin preparing a recovery plan that targets priority operations. First, we will check for damage at our own facilities and those of our business partners. Then we will secure products to supply our customers.
Backup servers for maintaining our operational data and power generators for power supply are already in place.

Recovery phase (Up to full resumption of operations)

During the final phase, we will execute our recovery plan to restore not only our own operations but also to assist with the recovery of the community and our customers.

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